Frequently Asked Questions

Do you Offer Layby?


Layby is available, please read below for terms and conditions of layby.
1. Fortnightly payments are required
2. Lay by length is usually 3 months unless by prior arrangement
3. 30% deposit is required on all lay by goods
4. Goods cannot be separated and must be paid in full prior to delivery
5. Payments can be made via credit card over the phone, in person or by direct deposit.
6. A cancellation fee of 25% will apply.
Non payment of any of the instalments as indicated below will be in breach of the lay by agreement and the retailer may cancel the lay by giving the customer at least 14 days written notice of the breach. In such case the notice will be posted to the customers last known address. If the customer has not made further payment within 14 days the customer will be deemed to have cancelled the lay by. The customer will forfeit the goods and incur the cancellation charge as set out above and any remaining sum will be reimbursed to the customer.




Can I cancel my order?


A cancelation or change of mind of your order is subject to a 25% cancelation fee.




What Payment types do you accept?


Here at PURE Home Living we accept the following payment methods: Cash, Visa, MasterCard, cheque,Zip Money and Afterpay for all orders placed in store.




Why should you buy from PURE?


PURE Home Living Hervey Bay is the newest furniture & décor store in the Bay. Providing you with Australian made lounges and furniture for every budget. You are sure to find a piece of furniture to suit your home, with exceptional help from our highly trained friend staff.




How long will it take for my item to arrive in Store?


All core item's will be delivered into store within 14 days ready for pick-up and /or delivery.





PURE Home Living